Hosted Voice

// Business Benefits

Hosted voice benefits

Savings

Significantly cheaper monthly
rentals and call costs

Multi-site

Internal calls between your sites
are completely free of charge

Future-proofing

The most modern technology to see you beyond the Openreach copper switch-off

Reliability

Regular maintenance and updates are done remotely for optimal uptime

Flexibility

Choose from an extensive
range of features and devices

Scalability

Add or remove devices
and users at any time

// What We Offer

Seamless communication across all your devices

Taking and making calls over the internet will improve both your operational efficiency and customer satisfaction. Our feature rich hosted voice solution will provide you with all the benefits of an on-premise phone system but with added flexibility and all at a fraction of the cost.

There are no ongoing maintenance costs, we’ll set the system up for you, keep it updated and can fully manage it end to end. Or if you prefer, we can provide easy to follow self-help guides and training so you can manage the system yourself. Whatever you decide, our experts are always on hand to help.

Switching to Marston’s Telecoms is easy and you don’t have to be technical to take advantage of the numerous features to enjoy a truly unified communications platform.

Having one number for up to five devices, voicemail to email, time-based routing, real time call stats, call barring and recording, integration with MS Teams, video conferencing and chat screens are just some of the ways our hosted voice system will aid your business.

Frequently Asked Questions

What is hosted voice and how is it different from a traditional phone system?

Hosted voice (also called cloud telephony or VoIP) routes your business calls over the internet rather than through copper telephone lines. Unlike a traditional PBX system – which requires on-site hardware that you own, maintain, and eventually replace – a hosted voice system is managed entirely in the cloud. That means lower upfront costs, no on-site maintenance, and the ability to add or remove users as your business changes. You get all the features of a modern phone system and more without the capital expenditure.

Will a hosted voice system work with Microsoft Teams?

Yes. Marstons Telecoms’ hosted voice solution integrates directly with Microsoft Teams, allowing your team to make and receive business calls from within the Teams interface. This removes the need for a separate desk phone for staff who already work primarily in Teams, and keeps call data, contacts, and communications in one place. It’s a particularly useful setup for businesses with hybrid or remote workers who aren’t always at a fixed desk.

How does the PSTN switch-off affect my current phone system?

In the vast majority of cases, yes. Existing phone numbers can be ported to a hosted voice system, so your customers, suppliers, and contacts continue to reach you on the same numbers they already have. The porting process is managed by Marstons Telecoms and is typically straightforward, though timescales vary depending on your current provider. We’ll confirm what’s possible for your specific numbers before any migration begins.

Can I keep my existing phone numbers if I switch to hosted voice?

If your business uses a traditional analogue or ISDN phone system, it will stop working when BT Openreach completes the switch-off of the copper network on 31 January 2027. According to Openreach, more than 500,000 business premises in the UK have not yet migrated. Hosted voice runs over your existing internet connection, which makes it the most straightforward replacement technology for most businesses. If you’re unsure whether your current system is affected, Marstons Telecoms can check and advise on the most cost-effective route forward.

What features are included with hosted voice?

Marstons Telecoms’ hosted voice solution offers numerous features. Popular options include one number across up to five devices, voicemail to email, time-based call routing, real-time call statistics, call barring, call recording, and integration with Microsoft Teams, video conferencing, and chat. Internal calls between your sites are free. The result is a full-featured phone system with none of the on-site hardware – and at a significantly lower monthly cost than a traditional equivalent.

What happens to phone calls if our internet connection goes down?

A hosted voice system relies on your internet connection, so a loss of connectivity will affect your calls. This is why resilient connectivity matters – Marstons Telecoms can pair your hosted voice solution with a failover internet connection that activates automatically if your primary line fails, keeping you reachable even during an outage. If required, we’ll quickly be able to divert calls to another number and for businesses where constant availability is essential, such as hotels or contact centres, we’d recommend discussing resilience options as part of any hosted voice deployment.

Is hosted voice suitable for businesses with multiple sites?

Hosted voice is particularly well suited to multi-site operations. Because the system runs in the cloud, all your sites share a single phone system – internal calls between locations are free, and staff can be reached on the same number regardless of which site they’re working from. New sites can be added without significant hardware investment, and administration is managed centrally. It is one of the most tangible cost benefits of moving from traditional telephony to a cloud-based system.

// Latest Case Studies