The new five-star essential
Efficiency. Reputation. The network underneath both
Your hotel depends on telecoms more than you might realise, until something stops working it’s an often-forgot critical service for your business. Reception phones, your PMS at check-in, card machines, kitchen orders during service, and your guest WiFi.
When one piece fails, the impact shows up elsewhere with lost bookings, frustrated guests, bad reviews, and costs you didn’t plan for.
That’s why we offer a no obligation and free of charge tech check. With just a few details, we’ll give you a clear picture of how your systems are performing today, so you can make the right decisions for your hotels future and success.
Waiting has a quiet cost
A boutique hotel doesn’t run 9-5, and neither do the risks. Pressure points appear throughout the day: a busy check-in, a fully booked restaurant service, a wedding or private event, a packed weekend. When systems fail in those moments, the impact is immediate and your guests notice straight away.
The risk goes deeper than service. Underperforming or unfit networks leave your business exposed. Payment systems become vulnerable, guest data is put at risk, and what starts as a technical issue quickly becomes a reputational one – the kind that lingers in reviews long after the problem is fixed.
The good news is you don’t have to wait for something to go wrong. A quick, no-pressure check today gives you clarity, confidence, and a clear path forward – so you can focus on your guests, not your tech.
- Lower guest satisfaction scores and poor online reviews
- Missed bookings and lost corporate events
- Connectivity issues that surface at the worst moment
- Security vulnerabilities on guest and payment networks
- And often paying 20-30% more than you should
How the connectivity review works
A no-obligation review of your current telecom’s setup. We’ll advise if you are getting value for money, if you are adhering to best practice, and will make the appropriate recommendations
Tell us about your hotel
An overview of your property and key requirements, then send us your most recent bill.
We review your setup
Most are done remotely. For larger or multi-building sites, we'll come to you - free.
We talk you through it
A short call, a clear written summary, and our honest view - whether you switch or not.
You'll be in safe hands
We’ve been connecting and protecting UK hospitality businesses since 2008. From 105 room hotels to country lodges in the Peak District, and multi-site venues with golf, spa, and 100+ staff — our experience spans the realities of the industry.
Hotels don’t operate like offices. They run 24/7, with constant and increasing guest expectations and no margin for downtime. We understand where the pressure points are, and how critical it is that your systems perform when it matters most. Reputation is everything, don’t leave it to chance.
- Hotel-grade Wi-Fi: Bedroom-to-garden coverage, not just the lobby
- Support that doesn't sleep: Hotels never close. Neither does our helpdesk
- Our own carrier grade network to keep you protected
- Hospitality DNA - as part of Marston's plc, our roots are in the sector
Hotel guests' expectations
Source – Marston’s Technology in Hospitality Survey, 2022
Save money and improve the guest experience
No obligation, no sales pitch – just an honest review of what you’re paying versus what you should be.
- ✓Remote review in minutes - or free site visit
- ✓'A clear assessment of what you are paying and what you should be getting
- ✓No obligation to switch - ever
- ✓Hospitality-specialist team since 2008
Frequently asked questions
Everything you might be wondering before you book – answered honestly.
Yes – completely. No hidden charges, no obligation to switch. We do it because we’re confident that once you see what’s possible, you’ll want to work with us.
Not a problem. We’ll review your current setup, identify what can be improved, and be ready to act the moment you’re out of contract – or sooner if there’s an exit clause.
A remote review takes minutes. If you’d prefer a site visit for a more detailed assessment, we’ll come to you at no charge – at a time that suits your operation.
Only if you want to. We’ll give you a clear picture of where you stand. If we can beat your current deal or improve your service, we’ll show you exactly how. The decision is entirely yours.
We work with hotels across the UK. Get in touch and we’ll confirm we can serve your location.
A useful place to start. Let's find out where you stand.
Two minutes to fill in. A clear view of where you stand. No obligation.